Warranty & Support

NPS products purchased through authorised sales channels are supported by a global limited warranty against manufacturing defects under normal use. Warranty claims may be managed directly by NPS or through an authorised service partner in the customer’s region.

Warranty Coverage

Main product: 12 months limited manufacurer warranty from the original purchase date

Battery and included accessories: 6 months limited manufacurer warrantyo from the original purchase date

Coverage: Global

Required: Valid proof of purchase, product model and serial number

What Is Covered

This limited warranty covers manufacturing defects that prevent the product from operating as intended under normal use.

  • Failure to power on
  • Internal display or electronic failure
  • Charging failure caused by an internal defect
  • Audio, button, sensor or connectivity failure
  • Other defects in materials or workmanship

Where an eligible defect is confirmed, NPS or its authorised service partner may repair the product, replace it with the same or an equivalent model, or provide another appropriate remedy.

What Is Not Covered

  • Accidental damage, drops, impact or crushing
  • Water, liquid, moisture or heat damage
  • Scratches, cosmetic wear or normal deterioration
  • Damage caused by misuse, neglect or improper storage
  • Damage caused by incompatible charging equipment
  • Unauthorised repairs, modifications or disassembly
  • Normal reduction in rechargeable battery capacity over time
  • Lost or stolen products
  • Unsupported third-party software or device compatibility issues
  • Products with removed, damaged or altered serial numbers
  • Products purchased without valid proof of purchase

How to Submit a Warranty Claim

  1. Complete the warranty claim form on this page.
  2. Provide the product model, serial number and proof of purchase.
  3. Describe the fault and include clear photographs or video where possible.
  4. Our support team may request additional information or troubleshooting.
  5. Wait for a warranty case number and return instructions before sending the product.

Once your claim has been reviewed, NPS will advise whether the product must be sent to a regional service partner or another designated service location.

Shipping instructions, applicable costs and the service location will be confirmed before the product is returned. Please do not send a product without prior authorisation.

Damaged or Faulty on Delivery

If your product arrives damaged, incomplete or non-functional, contact the original seller or NPS support as soon as possible. Keep the product, accessories, packaging and proof of purchase while the issue is assessed.

Before Sending Your Product

Back up and remove any personal information before submitting a product for service. Where applicable, remove passwords, account locks and security restrictions so the product can be inspected and tested.

NPS and its authorised service partners are not responsible for the loss of personal information, applications or files stored on a submitted product.

Global Warranty Support

NPS coordinates warranty support internationally. Depending on the customer’s location, claims may be handled by NPS, the original authorised seller, a distributor or an approved regional service partner.

Support email: info@nelsonpaolasolutions.com

Complete the warranty claim form above and our support team will respond as soon as possible.

Your Consumer Rights

This limited warranty is provided in addition to any rights and remedies available under the laws applicable in the customer’s country or region. Nothing in this warranty limits any consumer right that cannot legally be excluded or restricted.

Last updated: 7/21/2026